Refund policy

1. No refund will be done if the alleged deposit has been played using the Games.

2. In case of refund request, we reserves a right to check it and request a Player to provide any confirmation documents from his saide.

3. A refund request will only be considered if it is requested within the first twenty-four (24) hours of the alleged transaction, or within thirty (30) days if a user alleges that another individual (or a minor) has accessed his/her Player Account.

4. A refund will be paid out within seven (7) working days since refund conditions are met.

5. A refund from an Account can only be addressed to the person registered on the Account and as per the conditions specified on our Internet Site.

6. Refunds shall be made through the same route from which the funds originated.

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The website is owned and is operated by SoftClub N.V., with a company registered under the laws of Republic of Curacao under registration number 161730, license Nr. 365/JAZ issued to Gaming Services Provider, Authorized and Regulated by the Government of Curaçaos. Email: [email protected]