General Terms and Conditions

Introduction: www.chc.casino is owned and operated by SoftClub N.V., a company registered in accordance with Curaçao Law, registration No. 161730, Address: Abraham de Veerstraat 9, Curacao. SoftClub N.V. is licensed and regulated by the Curacao Gaming Authority and operates under the License No. 365/JAZ issued to Gaming Services Provider, Authorized and Regulated by the Government of Curaçao.

Www.chc.casino may update, amend, edit and supplement the Www.chc.casino Rules at any time. Any substantial amendment to the Www.chc.casino Rules shall be notified in advance by Www.chc.casino to the Account Holder, before coming into effect and will require your consent. If you do not agree with the amendment(s) to the Www.chc.casino rules, you will not be permitted to continue using the Services. All references in the Www.chc.casino Rules to the singular shall include the plural and vice versa. All references to "the" shall include "a/an" and vice versa.

1. General Introduction, definitions and stipulations

• 1.1 An "Account Holder" is an individual having a contractual relationship with Www.chc.casino by creating a Www.chc.casino Account on the Website.
• 1.2 A "www.chc.casino Account" is an account held by an Account Holder, for bona fide transactions, with a strict aim to establish a normal commercial relationship with Www.chc.casino and with the strict purpose of conducting betting and other gaming and gambling transactions.
• 1.3 The "Contract" is the contractual relationship between Www.chc.casino and an Account Holder and shall be constituted under and governed by the Www.chc.casino Rules, i.e. the "Terms and Conditions".
• 1.4 The "Website" is the internet gateway accessible through the internet address www.chc.casino where all current and relevant information regarding Www.chc.casino operations is published, and through which the Services are provided to the Account Holders.
• 1.5 The "Services" are the gaming and betting offers provided by Www.chc.casino to the Account Holder through the Website.
• 1.6 A "Card" refers to all types of cards with a function of "payment", "charge", "debit", "credit", "virtual" and/or similar.
• 1.7 A "Payment Solution Provider" is an intermediary acting as a payment agent for various different payment methods.
• 1.8 A "Financial Institution" is a bank and/or other institution regulated by an applicable domestic financial services Act or similar.
• 1.9 "Force Majeure" refers to any occurrence or condition beyond one’s reasonable control which leads to a delay or default in the performance of the affected party’s contractual obligation and shall, for the purposes of the Www.chc.casino Rules, include Acts of God, government restrictions (including the denial or cancellation of any necessary license where such denial or cancellation is made through no fault of the affected party), wars, outbreak of hostilities, riots, civil disturbances, insurrections, acts of terrorism, fire, explosions, floods, theft, malicious damage, strikes, lockouts, and/or any other cause beyond the reasonable control of the party whose performance is affected.
• 1.10 "Client Application" shall mean the web browser application opened by the Account Holder in order to use the Services.
• 1.11 "Software" shall mean all software used by Www.chc.casino to offer and/or operate the Services and/or run the Client Application.
• 1.12 A "Prize" is an amount, a bonus or a reward that can be won by the Account Holder.
• 1.13 An "Inactive Account" is a Www.chc.casino Account which has not recorded any log-in and/or log-out for a period exceeding 12 consecutive months.
• 1.14 Bets are cancelled if there is an inaccuracy in the names of players or teams, if the wrong odds are offered, if a wrong total is quoted, if a wrong handicap is quoted, etc. In these instances the bets are void.
• 1.15 All trademarks, service marks and trade names as well as images, graphics, text, concepts or methodologies (collectively the "Intellectual Assets") found on the Website, the Client Application and the material contained therein are the exclusive property of Www.chc.casino and/or Www.chc.casino's suppliers and partners. The Account Holder is not entitled to exploit or otherwise use any Intellectual Asset for whatever purpose, except for what is allowed by law.

2. Account Rules

• 2.1 Creation of a www.chc.casino Bet Account
• 2.1.1 An individual cannot participate in a game for money unless that individual is an Account Holder. To be registered as a player, an individual must register personally and submit an application for registration. The following information must be provided:
  - date of birth and provide valid identification showing that the player is over eighteen (18) years of age or the applicable legal age of majority as stipulated in the jurisdiction of your residence (identification documents which must be submitted include: copy of a valid identity card, passport or driving license);
  - player’s first and last name;
  - player’s full residential address;
  - player’s valid email address;
  - a username and a password.
  
• 2.1.2 An individual applying to become an Account Holder warrants and represents not to be under the age of eighteen (18) years. Minors cannot register as a player and cannot hold a Www.chc.casino Account. www.chc.casino reserves the right to request additional proof of age and perform additional checks in order to verify the information provided. A Www.chc.casino Account may be suspended until satisfactory proof of age is provided.
• 2.1.3 An individual applying to become an Account Holder furthermore warrants and represents:
  - to be a physical person (a legal entity will not be accepted as an Account Holder);
  - not to be a resident of Uganda, Iraq, South Africa, Croatia, Curacao, Slovenia, Greece, Sweden, Romania, Belarus, Switzerland, Lithuania, Monaco, Estonia, Latvia, Isle of Man, Australia, Austria, Aruba, Afghanistan, Antigua and Barbuda, Australia, Belgium, Bulgaria, Bonaire, Cayman Islands, Cuba, Cyprus, Czech Republic, Denmark, France, French Guyana, French Polynesia, French Southern Territories, Guadeloupe, Germany, Hong Kong, Hungary, Iran, Ireland, Israel, Italy, Japan, Kahnawake, Libya, Macau, Malta, Martinique, Mayotte, Myanmar, Netherlands, Netherlands Antilles, North Korea, Philippines, Poland, Portugal, Réunion, Russia, Saudi, Arabia, Saba, Statia, St. Martin, Serbia, Singapore, Spain, Sudan, Syria, Turkey, United Kingdom, United States, Vatican City, Yemen (please be aware of particular country exclusions for Casino – Games – Live Casino, Poker and Bingo); Www.chc.casino reserves the right to block the access to www.chc.casino and not to pay the winning to the players from the mentioned countries;
  - not to be a professional player in any sport, competition or league where Www.chc.casino offers betting;
  - not to be restricted by limited legal capacity;
  - not to be acting on behalf of another party;
  - not to be classified as a compulsive problem gambler, and/or be included (whether voluntarily or involuntarily) on any register or database of excluded players;
  - not to be depositing monies originating from criminal and/or other illegal activities;
  - not to be depositing monies through a Card which the Account Holder is not authorized to use and/or utilizing a Card in a jurisdiction in which betting and gaming are prohibited;
  - not to be conducting criminal activities whereby a Www.chc.casino Account is directly or indirectly involved;
  - not to use the Services if it is illegal in his/her country of residence or otherwise restricted for him/her to open a gaming account, purchase or use services from Www.chc.casino and/or otherwise participate in the games offered. It is the Account Holder’s responsibility to ensure his/her use of Www.chc.casino's Website and Services is legal;
  - not to find the Website or the Services offensive, objectionable, unfair, nor indecent; and to maintain his/her Www.chc.casino Account details up-to-date in terms of the following: first and last name, country of residence, valid email address and phone number.
  
• 2.1.4 An individual applying for a Www.chc.casino Account acknowledges and accepts:
  - all definitions and stipulations as stated under the Www.chc.casino Rules;
  - the Www.chc.casino Rules as currently published on the Website, as well as any possible future changes to the Www.chc.casino Rules;
  - that the Contract is governed by:
  (i) the Www.chc.casino Rules as published in English;
  (ii) any regulatory provisions or other decisions made from time to time by the Governing Authorities; and
  (iii) the Governing Law of the Place of the Contract.
  Rules of acceptance of bets on sports events
• 2.2 The Organizer has a right to cancel any bonus, jackpot and/or any prize if the Organizer is confident the Player has implemented a system usage fraud. In this case the Organizer freezes the Player's special gaming account, and if there are any funds, makes a refund to the payment system that was used by the Player to replenish the gaming account.
• 2.3. Arranged game
  If the Organizer has sufficient facts to suspect the case of an arranged game, they can terminate the prize remunerations and make a re-payment of the already carried out payments to the Player's special gaming accounts. The mentioned suspicions can include data referring to sums and characteristics, as well as amounts of all entry payments made via all the possible methods.
• 2.4. You cannot transfer, sell, or pledge Your Account to another person. This prohibition includes the transfer of any assets of value of any kind, including but not limited to ownership of accounts, winnings, deposits, bets, rights and/or claims in connection with these assets, legal, commercial, or otherwise. The prohibition on said transfers also includes however is not limited to the encumbrance, pledging, assigning, usufruct, trading, brokering, hypothecation and/or gifting in cooperation with a fiduciary or any other third party, company, natural or legal individual, foundation and/or association in any way shape or form.

3. Betting rules

• 3.1 The betting company accepts bets on the outcome of sporting and other events with a deliberately unknown result, including the use of telecommunication networks.
• 3.2 Every time downloading the client’s application, regardless of the use of the media resource (via Internet or mobile services), by opening an account and using an existing account, betting or participating in any games, taking any prize, the client confirms his agreement with the current version of the Rules and the obligation to act in accordance with these Rules. Anytime a user downloads the client, registers an account, uses an existing account, bets on any games, takes any winnings, etc., this signifies the User’s agreement and obligation to act in accordance with the current rules.
• 3.3 Www.chc.casino has the right to make any changes and additions to the rules set forth herein, the provisions and procedures of payments without an individual prior written notice. Users are notified about this with appropriate announcements. The conditions of previously staked (placed) bets remain unchanged, and bets which are accepted are subject to the posted rules at the time of acceptance.
• 3.4 Www.chc.casino reserves the right to refuse service to any person without disclosing the reason(s).

4. Policy of site use

• 4.1 Www.chc.casino does not bear any responsibility for any losses or damages claimed as resulting from the use of this site or from its content. This provision equally applies to the use or misuse of the content of the site by any person, inability to access the site or use it, to delay in functioning or transmission of data, failures in communication lines, any errors, misprints or omissions in the content of the site.
• 4.2 Loading photos and video from the website or its sub-sites is permitted only for private use. Publication, transmission or reproduction of this data for any other purpose is strictly prohibited.
• 4.3 Www.chc.casino monitors traffic of its website actively, and reserves the right to block access in cases of suspected automated betting (bots).

5. Glossary

• 5.1 Basic terms accepted in this edition of the rules:
  "Single" – a bet on a single event;
  "Express" – this is a bet on the outcome of several different events simultaneously. When you place a bet on the outcome of two or more events (for example, two different football matches), you can unite them in "Express". To win an express bet it is necessary for you to not have any failed predictions (losses) on any of the outcomes which are included in the Express. Loss on one of the outcomes of an express bet means loss throughout the entire bet. Winnings of the express bets is equal the product of the bet amount at the coefficients of played outcomes included in the express (if on one of the bets included in the express occurs a return, then the coefficient on it equals to 1).
  "System" – a set of "express bets" of a particular set of events. Each combination of the system is calculated as a separate express bet. To win in the system it is sufficient that the indicated number of predictions of the total number be correct (it is defined by name, that is, for example, in the system "3 of 4′′ it is necessary that 3 of the 4 predictions prove correct, for "5 of 7′′ it is necessary properly to predict the outcome of the five events of 7 options, etc.). It must be taken into account that because of the fact that only a part of the total bet amount is specified on each of the express of the system bet (proportional to the number of options) then the winnings by such a system bet will be less than the possible general winnings by the express bet. In some cases, when not all outcomes are predicted, the amount of winnings may be less than the amount of the bet, but in contrast to express bets, a part of the amount will be offset on account of correctly predicted outcomes.
  "Chain" – bet which is a combination of "single" bets including events independent from each other. The sum of single bet of chain‘s each event is equal to the sum of chain. The client is given a chance to determine independently the order of the bets included in the chain and stake only on the first event of the chain. Thus the concept of "chain account" is imported. After the tournament of each single bet included in the chain the sum of that account is calculated. Initially it is equal to the sum of the first bet. If the sum on the chain account is less than its initial sum, the chain’s next event’s single bet is calculated by the account balance. The procedure of chain’s calculation depends on the order of bets mentioned in the given ticket but not on time. The sum which remains on the account after calculation of all bets in the chain is a subject to payment.
  If the sum on the chain account reaches zero – the chain breaks and is considered to be lost.
  "Handicap" – the advantage or the leeway of the entrant of competition, expressed in goals (points/) sets, etc., which is provided by the bookmaker office to the entrant with bets on it. The result of the event subject to the handicap is determined in this way: the handicap given to the entrant is added to the corresponding result shown by the entrant in the competition. If the results thus obtained are in favor of the elected entrant, he is considered as a winner, and the bets on his win subject to the handicap win. Payments are carried out with the coefficient of winnings indicated in the description of bets. If the result is in favor of the opponent – the bets are lost. If the result subject to the handicap is a draw, then the coefficient of winnings under such a result will be equal to 1 (return of the bet);
  

• For example:

  Team 1 Team 2 Handicap 1 Handicap 2 Coefficient 1 Coefficient 2 Inter Cagliari -1.5 2.25 +1.5 1.9
• 1) Suppose you want to bet upon the win of Cagliari subject to handicap. The handicap betting on Cagliari (Handicap 2) is equal to "+1.5′′. To win with the bet on the handicap "+1.5′′ it is necessary that Cagliari will not lose by more than 1 goal, as handicap +1.5 will be added to goals from Cagliari. Let us analyze all the options:
  - Cagliari won or the teams drew or Cagliari lost by the difference of 1 goal. For example, the final score is 2-1. Taking into account the handicap (+1.5) the result 2:2.5 in favor of Cagliari (the handicap of Inter when determining the result on the rates at Cagliari is not taken into account). The bets win.
  - Cagliari lost by more than 1 goal difference. For example, the final score is 2-0. Taking into account the handicap (+1.5) the result is 2:1.5 in favor of Inter. In this case, the rates on winning of Cagliari taking into account the handicap (+1.5) lose.
  
• 2) Similarly, the following variants are possible when betting on a win for Inter taking into account the handicap "-1.5":
  - Inter won having the advantage of two or more goals. For example, the final score is 3-0. Taking into account the handicap (- 1.5) the result is 1.5:0 in favor of Inter. The bets win.
  - Inter won having the advantage of 1 goal, teams drew or Cagliari won. For example, the final score is 2-1. Taking into account the handicap -1.5, the result of the bets on Inter at handicap (-1.5) gives 0.5:1, in favor of Cagliari. In this case, the bets on Inter with the handicap -1.5 lose.
  Double bet of handicap is offered (Asian handicap). Bet on victory or total taking into account the handicap, which is the multiple of 0.25 (but not of 0.5). Such bets are calculated as 2 bets with the half of sum: with the same odd and "common handicaps" and "common totals" multiple of 0.5’s near- by common value. In case when the Asian handicap is included in parlay or system, it is calculated with that odd which would be in case of single bet. In case of winning of two common bets, the bet’s odd "O" is taken into account in the calculations. If one common bet is won and the other is a subject to refund, during the calculation is taken the odd ("O"+1)/2. If both common bets are lost, the whole bet considered lost.
  Event’s participant Handicap’s double bet (Asian handicap) Odd
  Real -0.25 (0,-0.5) 2.0
  Barcelona +0.25 (0,+0.5) 1.8
  

  In case 200 euro stake is made on "Real" and "Real" won: two common bets with the half of sum won and the winning is equal to 100*2.0 + 100*2.0 = 400 euros.The match was over in drawn: one common bet with the half of sum lost, and the other won with the odd "1′′ and the winning is equal to 100*0.0 + 100*1.0 = 100 euros. "Real" lost: two common bets with the half of sum lost and the winning is equal to 100*0.0 + 100*0.0 = 0 euro. In case 200 euros stake is made on "Barcelona" and "Barcelona" won: two common bets with the half of sum won and the winning is equal to 100*1.8 + 100*1.8 = 360 euros. The match was over in draw: one common bet with the half of sum lost, and the other won with the odd "1′′ and the winning is equal to 100*1.8 + 100*1.0 = 280 euros. "Barcelona" lost: two common bets with the half of sum lost and the winning is equal to 100*0.0 + 100*0.0 = 0 euro.

  "Total" – the number of goals, pucks, points or the games, scored (thrown, gained or played) by an entrant or entrants of events.

  For example:

  Suppose the total of the soccer game is set (the amount of goals scored) equal to "4′′, and a wagering is offered on the total at two outcomes: more or less of the given total.
  If the match is scored with a total of less than 4 goals (0-0, 1-0, 0-1, 1-1, etc.), bets lower than "4′′ win.
  If the match is scored with a total of more than 4 goals (4-1, 4-2, 3-2, etc.), bets lower than "4′′ lose and bets more than "4′′ win.
  If the match is scored with a total of exactly 4 goals (3-1, 4-0, 2-2, 1-3, 0-4), all bets on more than "4′′ and less than "4′′ will be refunded.
  

6. Policy of Bets

• 6.1 The values of the parameters (including handicaps, totals) and coefficients of the events specified in the line of the current day may change after any bet, but conditions before bets are the same, except in cases of technical and obvious mistakes in the line.
• 6.2 As an amount of bet only the amount confirmed and registered by the company is accepted.
• 6.3 The User is the only person who is responsible for the bet. Once a bet is made and its acceptance is confirmed, it cannot be changed or canceled by the User. Www.chc.casino does not provide any guarantees with respect to the "lost" or "double" bets made by customers. Please carefully check all the bets you have made.
• 6.4 Loss of your password cannot be a reason for the withdrawal rates or cancellation of the request for payment of winnings.
• 6.5 A bet is accepted as soon as it is confirmed by the company. All accepted bets are displayed in the "Bet History". In some cases there may be a delay until a bet is listed in your history. In case of any dispute the time when the bet was registered in the system of the company is considered to be its true submission time. If the User did not receive any notification about the acceptance of bet, the rate is still considered to be accepted if it is displayed in the "Bet History."
• 6.6 Failures of communication or other technical failures in customer communications are not a reason for the cancellation of a bet if the bet has been registered in the server.

7. Displaying Data

• 7.1 The Company is not responsible for the accuracy, completeness and timeliness of the proposed information services, including data on the events of Live and mailing services.
• 7.2 Www.chc.casino makes every effort to make the information on Live events (such as results, the time of a game and the statistics of teams /players) be correct. However, this information is displayed only for informational purposes. Www.chc.casino is not responsible in case of any errors in this data.
• 7.3 Www.chc.casino is not responsible and does not accept any claims regarding the accuracy of the translation from foreign languages of team names and the names of the players.
• 7.4 If in the indicated event/match more than one member with the same surname is present and during bet acceptance the full name of the athlete or other features identifying them uniquely have not been indicated, all bets are refundable.
• 7.5 If in the name of the match or in the name of the position one or more entrants are indicated in the line incorrectly (except for errors in translation), that is if the other team/entrant of represented tournament is indicated instead of the necessary one, all the bets on that event are recognized as invalid and a return is made. Only Www.chc.casino has the right to determine the events belonging to this category.
• 7.6 In cases when the specific details of the team such as a particular age group (for example 18 years/to 21 years/youth teams), gender (women) or the status of the team (reserve) are not indicated in the line resulting in the marking of the other team in the line instead of the declared one, all bets on this match are refundable. In other cases when incomplete name or possible grammar errors are indicated in the line, all bets remain in force. If the gender of teams is not indicated in the line, it is considered that the gender of teams is male. In case women’s teams are participating in a match it is necessary to have a detailed indication about it in the line otherwise bets on this match are a subject to return.
• 7.7 Date and time indicated in the line are the date and time of discontinuation of betsˈ acceptance on the event (except for Live events) and do not necessarily coincide with the date and time of the actual start of the event. The actual time of the event while counting the bets is considered as the time of the start of the event, which is determined based on the official documents of the organization conducting the competition, as well as the data of Www.chc.casino.
• 7.8 If the place of conducting a meeting is not indicated in the line, in the list of events the host of the field is indicated firstly, except for competitions of American types of sports. All the information contained in the "cap" to a particular sport, carries an ancillary character. Possible errors in the given information are not a ground for the return of bets.
• 7.9 On acceptance of bets for Live Events there is a set delay, the value of which may vary depending on the sport, market, and other features, and it is determined exclusively by Www.chc.casino for security and protection from subsequent bets.
• 7.10 For clients convenience, taking into account the specificity of Live Events in which coefficients change very often a client can choose one of the following options: to "Accept all changes in the coefficients", "Accept only marked-up bets" or "Do not accept bets if the coefficients change," which determines respectively whether the bet is accepted if during the time of its arrangement the coefficient changed, at any changes of it, or just in the case when the changed bet exceeds the estimated coefficient of the bet of the client.
• 7.11 Incorrectly indicated date of the conducted match is not a ground for cancellation of the bet.
• 7.12 If the match began from the moment at which it was previously interrupted, and in the line that was not stipulated, the bets are refundable.

8. Interlocking events and outcomes

• 8.1 In "express" and "system" bets it is forbidden to include different events that relate to the same match, not even the ones which are interdependent directly. If in such bets were included any events that relate to the given match, this bet is refundable, even if the computer program of accepting the bettings did not block this bet during its submission. Www.chc.casino reserves the exclusive right to determine whether the events are connected.
• 8.2 In the game on output-absence from the group in "express" and "system" bets it is allowed only to bet on one team from the given group. If in such bets qualify-not qualify of the teams from the same group were included then the given bets are refundable, even if the computer program accepting the bets did not block this bet during its submission. Www.chc.casino reserves the unique right to decide whether to accept bets on the position of qualify or not qualify in "express", "system" and in "single" bets.

9. Obvious and technical errors

• 9.1 The Company is not responsible for errors in typing, transfer or counting of bets. In particular, Www.chc.casino reserves the right to correct obvious errors made while entering information on betting coefficients and/or calculation of the amounts at the bets (for example, errors in the coefficients indicated in teams incorrectly, incorrectly indicated events, etc.), or declare invalid the corresponding bets even after completion of the event. In the cases of correcting obvious errors bets are returned. The most common types of technical errors are the following:
• 9.1.1 Errors of input of coefficients – when the coefficient (or the setting of the handicap/total, etc.) is displayed without a separator (dot) or with any additional number. Example: instead of the coefficient 1.8, 18 is displayed, instead of 2, 23 is displayed, instead of 3, 30 is displayed etc.
• 9.1.2 "Mirror Errors" – when the coefficients for players are displayed in a diametrically opposite manner. In this case, the favorite of the game (including current favorite of live event) is displayed by a coefficient exceeding the coefficient of the outsider of the given event. Example: Basketball. Barcelona-Unicaja. The winner of the match. Instead of 1.2 and 4, 4and 1.2 is displayed.
• 9.1.3 Writing errors – if all the coefficients are indicated correctly, however, teams are written in an incorrect order (usually occurs for events taking place on a neutral field). Meaning for the previous example: record: Basketball. Unicaja-Barcelona. The winner of the match. 1.2 and 4 instead of Basketball. Barcelona-Unicaja. The winner of the match. 1, 2 and 4 Clear indicators of obvious errors are: very large difference in the coefficients of Www.chc.casino and other bookmakers, the coefficients that are nearly impossible to give in the current situation of the match. The right to determine whether or not an obvious or a technical error was made in any case belongs exclusively to Www.chc.casino.
• 9.2 Www.chc.casino reserves the right to abolish the bets made on deliberately incorrect coefficients and obvious errors. The customer will be informed about changes in the balance immediately.
• 9.3 Www.chc.casino reserves the right to cancel the bets even after the end of the event if these bets are won by the User as a result of a technical failure or an obvious error.
• 9.4 In cases when due to technical reasons the User’s bets were not provided with the necessary amount of funds in the account, the bets are considered as invalid.
• 9.5 In case of mistakenly having credited the means to the customer’s account the latter shall immediately notify Www.chc.casino about the mistake. If due to an error a negative balance has been formed at the client, the betting company has the right to cancel the uncalculated bets despite the fact that they were made before the error occurred.
• 9.6 The Company reserves the right to oblige the User to liability for any damage caused to it if the user used a technical or administrative error intentionally when making a deposit and/or during the receipt of money on the account.

10. Bets on credit

• 10.1 Www.chc.casino does not accept any bets or provide services to customers on credit. All bets must be confirmed with funds existing in the account of the User.

11. Legal Aspects

• 11.1 Www.chc.casino states explicitly that bet placement and betting organization, as well as participation in sports betting, multiplayer poker, game in casinos and games like lottery may be restricted by law or even prohibited in some countries. Such restrictions or prohibitions may be imposed even if the company obtained the necessary permission (license for betting or organizing gaming) to place bets and betting organizations. The User should note that if the placement of bets or participation in sports betting, multiplayer poker and games such as lotteries is prohibited or permitted only under certain conditions, which are not followed, the responsibility for any damage caused by this rests solely with the User. The client must also take note that the company is not required to provide clients with information, instructions and warnings in a wider range than in the present paragraph. In particular, the company is not liable for damages suffered by the User due to the violation of the relevant legislative prohibitions functioning in his/her country.
• 11.2 You should register on one of the websites which belong to the group of Www.chc.casino companies according to your country of residence. By rating or participating in the games, the User confirms that he has reached the lowest age of consent limited by law of his country, and confirms his/her capacity to enter into the agreement with the company. In case of non-fulfillment of these requirements the User’s account will be closed and necessary measures will be applied.
• 11.3 The User agrees that his personal information provided to the company during the pool betting, games in multiplayer poker, casino games and games such as lotteries, as well as in any other game is stored and used by automatic means.
• 11.4 You have registered on websites which belong to the group of Www.chc.casino companies more than once and/or you have more than one account. In this case, the Company has the right to block all the accounts at its discretion and to leave only one account corresponding to the country of residence.By registering the User confirms the exclusive intellectual property of the company’s regulations, as well as the system controlled by them.
• 11.5 The Company reserves the right to inform Users about special promotions and new products by telephone and e-mail.
• 11.6 Legal relations between the User and the company are a subject to laws of Curacao and are regulated by it with the exception of the appropriate legal rules of international private law. The place of performance of all obligations at betting and gaming, as well as at the appropriate bets, is Curacao. All disputes arising over or regarding bets made by customers, are resolved if it does not contradict the law, by the court in Curacao, having the relevant territorial and subject matter jurisdiction.
• 11.7 The Company expressly states that it does not provide users with any advice (consultation) on tax matters and/or legal matters.
• 11.8 No disputes about the bets can lead to a lawsuit, legal action, as well as claims on bookmaker licenses if the company complies with the provisions of arbitration.
• 11.9 In case of any claims and disputes from Users’ side and people representing their parties, the company’s liabilities are limited by the size of bets or its possible winnings.
• 11.10 In case of any disputes or claims the database of Www.chc.casino has priority over any other data.
• 11.11 If there is discrepancy between the English version of these rules and the translation into another language, the English version is considered to be the correct one.
• 11.12 Any matters of dispute including claims about the results of the event are accepted to be reviewed by the bookmaker office within 5 days from the end of the sporting event.
• 11.13 Www.chc.casino does not hold Users’ funds in segregated or separately protected bank accounts. It is important for the User to understand that deposits of Www.chc.casino are not in banks and no interest is accrued upon them.

12. Restrictions on rates

• 12.1 Bookmaker company has the right not to accept bets from any person without giving any reason and reserves the right to close or temporarily block the accounts of individual Users without prior notice.
• 12.2 Minimum and maximum size of bets for all sporting events is defined by the bookmaker office and is a subject to changes without prior written notice. In addition, Www.chc.casino reserves the right to impose special restrictions on the accounts of individual Users.
• 12.3 Www.chc.casino does not recommend two or more Users to place bets from one IP-address (from the same computer or the same local area network) in order to avoid suspicion of collusion (cheating). In such cases it is necessary to reconcile the possibility of the game with Www.chc.casino by explaining the circumstances. Www.chc.casino has the right to block the account of such a User and ask them to send the documents verifying their registered identity.
• 12.4 Winnings are paid only within the limits set with maximum limits of the company. If the User has made a bet and the winning exceeds the maximum, the company will not pay any amount of money exceeding the maximum limit.
• 12.5 Results for sports statistics are published on the official website of Www.chc.casino within 3 days after the end of a sporting event.

13. Late bets

• 13.1 Bets placed after the start of the event, except the bets for Live Events, in all cases, are invalid and are returnable, and are excluded from the "express" and "system" bets. Any bet (including bets for Live Events) made on an event, the result of which is already known by the time of betting, is considered invalid and will be refunded.
• 13.2 If the User wishes to challenge the time of the start of the event, he must provide an official document (or a link to the website of regulatory bodies of the given event) which confirms the actual time of the start of the match on which the given bet was made.
• 13.3 While arising disputes regarding the time of the start of the event, if the official regulatory bodies of the appropriate tournament/event do not provide (or lack) such information, the information of Www.chc.casino about the start time of the event is considered the only correct one while calculating the bets.

14. Return

• 14.1 If a "return" is declared about the bet, such bet is considered as won with the coefficient of 1. In case of "Single" bets this means that the User will get back the amount of money placed to this bet. In the case of "express" or "system" bets the total coefficient will be changed accordingly (in the event, where a return occurred, the coefficient will get the value 1, the coefficients on the remaining events will remain unchanged, and the final coefficient will be counted according to similar scheme; only the coefficient of the outcome on the event, on which was given a return – one of the factors (multipliers) of the final coefficient of "express" or "system" – will get the value 1).

  EXAMPLE: Express Position Outcome Coefficient Finland - Moldova Win 1 1.55 Malta-Croatia Croatia Handicap (-2) 1.7 Bulgaria-England Win 2 1.5 Total coefficient of Express = 1.55 * 1.7 * 1.5 = 3.95 In case Finland and England won in the above mentioned games, and Croatia won by 2 goals advantage, and the given express plays, but when calculating the total coefficient there will be 1 instead of 1.7 (coefficient of winning) and the final coefficient of the given express will be equal to 1.55*1*1.5 = 2.325 14.2 If as a result of the match the total number of scored goals is equal to the total of the bet and among the proposed outcomes of the given total bets there has not been the option equal ... (the indicated number) of goals, a return is made. Similarly, for the individual totals, totals of the player, totals of cards/corners /removals, fouls and other parameters if the final value of the match and the proposed parameter of the total are equal a return is made.

15. Privacy of User’s data

• 15.1 The User is responsible for maintaining the confidentiality of any information related to their account, and shall take all measures to prevent the use of personal accounts by unauthorized persons. Any operations confirmed by the username and password of the account holder shall be valid and have legal force.
• 15.2 If the User suspects that his username and password are known to a third person, at any time they have the right to send a request to Www.chc.casino to block the account temporarily for all circumstances to be made clear.
• 15.3 To ensure the security of personal data of Users, Www.chc.casino communicates with Users via the e-mail indicated by the User during registration.
• 15.4 The User is responsible for maintaining the confidentiality of any information related to their e- mail, and shall take all measures to prevent the use of e-mail address by third parties. Www.chc.casino is not responsible for any loss or damage resulting from the connection between the bookmaker office and the User using a registered e-mail address.

16. Match-fixing

• 16.1 In case of possible interference in the match result and the formation of the coefficients for the match (including cases of suspicion in match-fixing), Www.chc.casino reserves the right to suspend the payments on this event or to cancel the bets on this match, as well as hand over the information on relevant side to the appropriate authorities for further investigation and prevention of similar incidents.
• 16.2 Www.chc.casino reserves the right to suspend the payment of the rates and make a return on the rates to the event, if there are solid grounds to believe this match was negotiable. Such grounds may be based on the size, number and nature of the bets made by one or all of the possible methods of betting. The decision of the governing bodies of relevant federations and regulatory bodies are also taken into account. In such cases Www.chc.casino reserves the right to hand over the information on related party to the governing bodies for further investigation and preventing similar incidents.

17. Neutral field

• 17.1 In cases when the match is transferred to a neutral field (NF) rates persist. They are refundable in cases when the match is transferred to the opponent’s field. In case of the play when the teams are from the same city and are transferred to another field, bets are valid and are not refundable. In international matches, the refund of bets is made only when the match transfers to the field of an opponent state.

18. Interrupted events

• 18.1 An event is considered interrupted if there was no play for an indispensable amount of playing time specified according the rules of the company, even if the result at which the event was interrupted is later confirmed to be final.
• 18.2 The matches consider to be taken place, if they have been interrupted, not finished in the time- frame specified in the points 6 and 7 and if the played time is the following:
  - Soccer - 90 min.
  - Futsal (duration 2 x 20 minutes.) - 35 minutes
  - Futsal (duration 2 x 25 minutes.) - 45 minutes
  - Basketball NBA (National Basketball Association and PBA, CBA) - 43 min.
  - Eurobasketball - 35min.
  - Hockey NHL (National Hockey League) - 55 min.
  - Bandy - 60 min
  - Eurohockey - 50 min.
  - American football - 55 min.
  - Baseball - 5 periods (innings)
  - Handball - 50 min
  
• 18.3 For interrupted events recognized as cancelled, if not otherwise stipulated in the rules on sports, all bets are refundable, except for ones for which the result is exactly defined at the time of the stop of the event. For interrupted events bets on the relative performance time (periods, etc.) are a subject to unconditional return.

19. Events transfer

• 19.1 If the start time of the event has been changed and otherwise is not stipulated in the rules of sports, all bets on the event are refundable.
• 19.2 During a game on the passage to the next round, in cases of transferring the game period onto subsequent days, or changes of the field, the bets remain valid. If the "passage" of the team which goes to the next round later has been canceled because of any reason, the cancellation is disregarded, and the payment is made according the results of played matches. If the second match did not take place or was interrupted, then all bets on it, including the passage, are refundable. Payments on the passage are made only at bets made before the first match. If none of the matches has taken place, the bets will be refunded.

20. Calculation of bets

• 20.1 Www.chc.casino validates the results on the basis of random numbers generator Calculation of winnings is based on the random numbers generator.
• 20.2 All inquiries of Users regarding to the correctness of the results of Www.chc.casino site should be based only on the basis of official sources of information (websites of regulatory bodies for these championships). Information from other sources cannot be considered a basis for the reviewing/reappraisal of bets.
• 20.3 Valid (factual) results considered to be the results, which are announced on the basis of official protocols or other sources of information, right after the end of the event.

  The organizer uses the following official sources:

  www.uefa.com
  www.fifa.com
  www.beto.gr
  www.bundesliga.at
  www.turkish-soccer.com
  www.rfpl.org
  www.premierleague.com
  www.sportinglife.com
  www.gazzetta.it
  www.bundesliga.de
  www.laliga.es
  www.lfp.fr
  www.mlssoccer.com
  www.nfl.com
  www.russiabasket.ru
  www.nba.com
  www.euroleague.net
  www.nhl.com
  www.fhr.ru
  www.rusbandy.ru
  www.atptennis.com
  www.wtatour.com
  www.itftennis.com
  www.daviscup.com
  www.fedcup.com
  www.ausopen.com
  www.rolandgarros.com
  www.wimbledon.com
  www.usopen.org
  www.mlb.com
  www.pgatour.com
  www.iccworldtwenty20.com
  www.fide.com
  www.volley.ru
  www.nyse.com
  www.nasdaq.com
  

  The organizer can use other official sources when there is need.

  In exceptional cases, the organizer reserves the right to use video viewing to adjudge the true result.

• 20.4 Live event bet results are calculated based on what is known immediately after the end of the event/competition. All following changes (for example, changes by decision of a jury after the game) are not taken into account while deciding the bets. The company itself calculates these bets based on its statistical data about the actual course of the game. If not otherwise indicated, all bets on non- participating athletes in the competition will be void.
• 20.5 In cases when the company’s statistics (based on TV coverage) is different from the official statistics, the bets are calculated according to the company’s statistics.
• 20.6 If more than one participant or team is declared as a winner of the competition, the coefficient of winnings is divided by the number of winners (the coefficient can’t be less than 1)
• 20.7 All operations on playing accounts are made in the currency chosen by the User during registration.
• 20.8 All bets for which the outcomes are already known (in particular bets on who will score the next goal or win a certain segment of the match), are considered valid and are calculated even if the event or tournament was suspended.
• 20.9 If a match is not completed and is considered as incomplete, then all bets on it are refundable, (except what is mentioned in point 16.1) even if the result, at which the event was suspended, later is confirmed as final.
• 20.10 If it does not contradict the special rules of individual sports, the result announced on the day of the match is taken for the result of the match. Any possible changes in the result, conditioned by the revision of the results of the event by governing bodies and disciplinary penalties of teams, for the purpose of betting, are not taken into account, and the initial results of the calculation of bets remain in force.
• 20․11 In our system, the deposit limit logic works with fixed calendar day hours with (GMT+4) time zone. Meaning that the user will be able to deposit a maximum amount of his limit during 24 hours from 12 am (GMT+4) till 12 am (GMT+4) of the next day.

21. Betting groups/syndicates and Match/Event limit

• 21.1 Users are required to bet only on their own behalf. Recurring bets containing the same selections from one or more clients can be recognized as invalid and get canceled by the company. Even after the official outcome of such bets is known, in cases when the company is confident that Users have acted in collusion or as a syndicate, or suspicious bets have been made by one or more Users in a short period of time, such bets may be considered invalid and get canceled by the company.
• 21.2 Bet limits by sport events are set accordingly to the player’s account status and individual bet/event. If the player makes an attempt to place a bet outside the limits specified for an event, a warning message " Max. Stake – Limit Reached / Official limit exception" will be displayed in the bet slip as a notification. Multiple bets which combine same selection within the same bet event are not accepted. Avoiding the Warning Message and Non-compliance with this rule will result with cancelation of all placed bets and a refund of the initial stake.

22. Non-participation in the event

• 22.1 If it does not contradict the special rules of individual sports, when an event participant for whatever reason cannot take part in the event which was bet on, the bet is considered valid and lost by the client. The exceptions are the following cases:
  1. The event/tournament is canceled;
  2. The event /tournament is considered invalid;
  3. The location of the event was changed;
  4. The event/tournament is suspended.
  
• 22.2 In case of bets "Who is taller" meaning bets with two outcomes, if one of the participants refuses to take part before the event/tournament, the bet is refundable.

23. Rules on sports

• 23.1 Additional information about types of bets on different sports is indicated in the rules of sports.
• 23.2 Sport rules take precedence over the general rules.
• 23.3 Some types of bets
• 23.4 In case of betting on the "Odd number/Even number of Total", regardless of the sports and the proposed position (including total goals/cards/fouls etc.) if the result is "0′′, the bets are calculated as "Even number"
• 23.5 All bets on the number of medals are calculated according to the official medal table at the end of the event. Any changes undertaken by the governing bodies later are not taken into account.
• 23.6 Any medals won by the country team in any competitions shall be considered as one regardless of the number of participants in this team.
• 23.7 In case if any market has the potential outcome "Any other", this outcome includes all participants of the event, not listed in the options of that market separately.
• 23.8 In case of game on any event in the "additional markets" of tours (total number of goals, wins, losses, draws, angular, yellow cards etc.), only those matches of the tour are taken into account which are included in the daily line.

24. Registration

• 24.1 Only registered Users can participate in bonus-programs of the company. To register, fill in the registration form by providing your first name, last name and email. After receiving a verification email, follow the instructions to verify your account to be able to make deposits and place bets.
• 24.2 Registration and betting is allowed exclusively to people over 18 years old (or the allowed age range in the given country from which the user has opened a deposit and made bets). Users have complete responsibility as to dealing with the legality of Internet gambling in the region where they live and/or for providing the appropriate authorities of their country with information on winnings. The Company reserves the right to require proof of age and block the User’s account before receiving the appropriate documentation.
• 24.3 All information provided during the registration must be accurate and complete. In particular, when using credit or debit cards, the cardholder’s name and surname must match the name and surname indicated in the registration form, otherwise the account will be blocked. All bets made before locking the account are recognized as valid.
• 24.4 The Company reserves the right to block the accounts of Users who have reported false data, as well as to deny them the payment of any winnings. At the request of the company the User must present an official document with a photograph, identifying his identity (a passport copy), and also proof of authenticity of the indicated address data and telephone.
• 24.5 Each User can have only one account. Registered Users cannot re-register as a new client with a new name or a new email address. In case of violation of this rule, the company has the right to void all bets made by the User.
• 24.6 The User has no right to permit any third party use their game account.
• 24.7 Please note that you should not send us the details about your credit card account or other sensitive financial information via an unencrypted e-mail.
• 24.8 Www.chc.casino allows all its Users to choose their own combination of username and password. Users should keep such information in secret. If your username and password are entered correctly while accessing the site, all bets remain in force and cannot be canceled or changed by the User. If you suspect that someone other than you knows your password, change it immediately on our website. If you have forgotten the password or a part of it, please send a request to Live Support for a new password.
• 24.9 Users who place their bets in Www.chc.casino via a cell phone should remember that Www.chc.casino is not responsible for any loss of data in the mobile phone of the client, and is not responsible for any commission of mobile and internet operators. By registering, the client confirms that he accepts and agrees to these Terms.

25. Currency

• 25.1 Currently Users have the right to place bets in the following currencies: EUR,USD, KUP - game currency. Www.chc.casino reserves the right to block the reception of bets and operating activities in any of the indicated currencies. In this case, all the necessary payments on the accounts of blocked currency would be held in another currency equivalent at the interbank exchange rate for that day.

26. The bonus program

• 26.1 All bonuses of Users are limited individually to one person, home address, telephone number and e-mail address, one bill of payments (such as by card number or Skrill account), as well as the computer being used (including the institute, Internet club and other public institutions). The company has the right to refuse the bonus to any User or group of User. Bonus programs are available only to Users who have made a deposit in real currency to their account in Www.chc.casino .
• 26.2 In case of violation of any requirement of the bonus programs, and also if there is any evidence of recurrent bets at one and the same event from a group of customers, or conspiracy, regardless of the result of the given bets, Www.chc.casino reserves the right to deprive these Users from a bonus and to consider the corresponding bets as invalid. For the purposes of protection against fraud the company has the right to demand a document from the client proving identity before transferring a bonus.

27. Deposits

• 27.1 Available methods of payments are determined by the country and the currency selected during registration. A complete list of fees, limits on them and other items is displayed on the Deposits and Withdrawals page. Www.chc.casino reserves the right to change these terms and details.
• 27.2 When conducting any financial transactions it is necessary that the name of the owner of the debit/credit card or bank account exactly match the name of the owner of the appropriate account of Www.chc.casino . Otherwise Www.chc.casino reserves the right to cancel all transactions and make a return on all bets made while using someone else’s account or credit/debit card.

28. Entry of money on account

• 28.1 If any funds have been transferred to the User erroneously, the User is obliged to notify the company immediately. Any winnings of the client arising from such an error shall be considered invalid, and such bets are refundable, regardless of the delay between the origin of the error and the time it was seen.
• 28.2 If the deposits to the account were made for any other purpose than bets, poker, casino and financial betting, the company (particularly in case of suspected fraudulent money turnover) reserves the right to cancel a deposit and collect from the User all costs incurred as a result of processing the deposit.
• 28.3 If the User’s deposit exceeds the bet’s amount, at the client’s request for withdrawal Www.chc.casino reserves the right to charge the User all costs incurred as a result of processing deposits and withdrawals.

29. Financial Limitations

• 29․1 The maximum winning of one ticket is 100 000 USD. If the bet comes with a bonus and thereby the winning sum exceeds 100 000 USD, the bonus is not paid. -The maximum coefficient of a bet is 1000. In case it exceeds 1000, the winning is calculated with 1000 coefficient.
• 29.2 The minimum single bet on any event is €0.1 or equivalent amount in players account currency. The minimum bet in express or/and system bet is €0.1 or equivalent amount in players account currency. Unless otherwise stated, only one bet per sport event or match is allowed. Maximum stake per bet must be equal or smaller than the last deposit amount.
• 29.3 The maximum coefficient of express bets is 1000. Express bets, in which the coefficient of winnings exceeds the maximum, are calculated with a coefficient of 1000. In these cases, the sum of winnings should not exceed the maximum payment for a single bet. The maximum coefficient of winnings for each version of the system is 1000. Variants of systems on which the coefficient of winnings exceeds the maximum, are calculated with coefficient 1000.
• 29.4 The maximum amount of the bet on the event depends on the sport and the events and is defined by the bookmaker network specifically for each event and each type of bet and is subject to change without prior written notice. Www.chc.casino reserves the right to limit the maximum bet on individual events, as well as the introduction and removal of specific restrictions on the accounts of individual Users without notice or explanation of reasons.
• 29.5 All financial limits apply to any individual customer, or/and syndicates group of players acting as a collective unit, who have placed two or more bets containing the same match selections, including where placed in a series of bets, at a different range of odds markets, over a number of days using various players’ accounts and/or across different betting channels. Should we identify that two or more bets have been placed this way, all those bets will be considered as void and only first betting slip submitted will be considered as a legitimate bet.

30. Payments / Withdrawals

• 30.1 Payments are processed in a time not exceeding 72 hours starting from the moment that the request was made. Before the first payment will be made to the User by electronic payment methods (Skrill, credit or debit card, etc.), the client is obliged to attach an electronic copy of a passport to the Documents section to confirm their identity. Remember that forgery is severely punished by law, and in cases of suspicion of placing a counterfeit or an edited copy of the documents by electronic methods, Www.chc.casino reserves the right to send such documents to the appropriate regulatory authorities.
• 30.2 Before making the payment, the employees of the company will verify the correspondence of the name, surname, father’s name, birth dates of the client and also other data. If differences are found between the actual data and the data provided by the client, Www.chc.casino reserves the right to make a refund for all bets by the User and refuse to pay out winnings to the User unless they prove the identity and accuracy of entered data.
• 30.3 If it turns out that the User has opened several accounts in the company, Www.chc.casino reserves the right to refuse to pay out for these accounts (except the User’s assets legitimately transferred to the account of Www.chc.casino after his payment of a fine in the measure of 10% of the total amount of deposits).
• 30.4 In the first order for a withdrawal in cash the User must enter valid passport details exactly as in the passport in the language of the country that issued the passport (or in the case of foreign passports – in English).
• 30.5 Group and family members should regulate personal relationships with each other – payments are made ONLY in the name of the owner of the appropriate account.
• 30.6 The User agrees to provide Www.chc.casino with information about his bank account from which the bets will be made in particular, in order to transfer his winnings
• 30.7 Www.chc.casino is not responsible for changes in the amount of payments related to fluctuations of currency (rate of exchange).
• 30.8 If the User has requested a withdrawal in the amount of 1,000 Euros or more (or the equivalent in another currency at the interbank rate), Www.chc.casino pays a commission on the transfer and subsequent operations of withdrawals in the given calendar month. Otherwise, the commission is paid to the bank by the User.
• 30.9 The Company reserves the right of funds’ withdrawal using a priority for itself method of payment for winning players (including credit/debit card or to the player’s bank account).
• 30.10 Before withdrawing the first payment, the player should bet 50% of their deposit amount. Starting from the second withdrawing the player should bet 100% of their deposit amount before being able to withdraw their payment. This requirement is for the purpose of reducing the risks of fraud and money laundering by players.




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Privacy Policy

PRIVACY

www.chc.casino is committed to protecting your personal information. This Privacy Policy lets you know what information we collect when you use our services, why we collect this information and how we use the collected information.

Please note that this Privacy Policy will be agreed between you and www.chc.casino. (‘We’, ‘Us’ or ‘Our’, as appropriate). This Privacy Policy is an integrated part of www.chc.casino’s Terms and Conditions. The website www.chc.casino ("Casino", "Website", “Company”, "We", "Us", "Our") is owned and is operated by SoftClub N.V., with a company registered under the laws of Republic of Curacao under registration number 161730, license Nr. 365/JAZ issued to Gaming Services Provider, Authorized and Regulated by the Government of Curaçao.

We may periodically make changes to this Privacy Policy and will notify you of these changes by posting the modified terms on our platforms. We recommend that you revisit this Privacy Policy regularly.

2. INFORMATION COLLECTED

We consider information that may be used to identify an individual, including, but not limited to, first and last name, date of birth, home or other physical address, email address, phone number or other relevant information to be Personal Information (‘Personal Information’). You may be asked to provide Personal Information when you use our website, register for an account or use our services. The Personal Information that we collect may include information such as: contact information (including telephone number), shipping information, billing information, transaction history, website usage preferences, and feedback regarding the Services. This information is held by us on servers based in Germany and elsewhere from time to time. When you interact with the services, our servers keep an activity log unique to you that collects certain administrative and traffic information including: source IP address, time of access, date of access, web page(s) visited, language use, software crash reports and type of browser used. This information is essential for the provision and quality of our services. We do not collect Personal Information about you without your knowledge.

3. MEANS OF COLLECTING AND PROCESSING DATA

We may automatically collect certain data as discussed above and receive Personal Information about you where you provide such information through the services or other communications and interactions on the WWW.CHC.CASINO site. We may also receive Personal Information from online vendors and service providers, and from customer lists lawfully acquired from third-party vendors. In addition, we may engage the services of third-party service providers to provide technical support process your online transactions and maintain your account. We will have access to any information you provide to such vendors, service providers and third-party e-commerce services, and we will use the Personal Information as set out in this Privacy Policy below. This information will only be disclosed to third parties outside the company in accordance with this Privacy Policy. We take steps to ensure that our arrangements with third-party service providers and online vendors protect your privacy.

4. INFORMATION USE

We use the Personal Information we collect from you to deliver our Services, to provide customer support, to undertake necessary security and identify verification checks, to process any of your online transactions, to assist your participation in third-party promotions, meet certain business requirements and for any other purpose related to the operation of the Services. As such, we may share your Personal Information with our carefully selected partners (including any other parties that have data sharing arrangements with the latter).

Your Personal Information may also be used by us to provide you with: (1) promotional offers and information regarding our products and services; and (2) promotional offers and information regarding the products and services of our partners, in order to enlarge the range of provided products and improve our customer service. From time-to-time, we may request information from you via surveys or contests. Participation in these surveys or contests is completely voluntary and you have the choice of whether or not to disclose such information. Information requested may include contact information (such as name, correspondence address and telephone number), and demographic information (such as zip or postal code or age). By accepting any contest prize or winnings from us, you consent to use of your name for advertising and promotional purposes without additional compensation, except where prohibited by law. Unless you have elected not to receive promotional information, we may also use your Personal Information (including your email address and phone number) to provide you with information regarding our products, services and promotions, including other gaming products (including online poker, casino, betting, backgammon) and products and services from third parties carefully selected by us.

5. CERTAIN EXCLUDED DISCLOSURES

We may disclose your Personal Information if required to do so by law, or if we believe in good faith that such action is necessary to: (1) comply with any legal process served on us, any of our sites or the services or in circumstances where we are under a substantially similar legal obligation; (2) protect and defend our rights or property; or (3) act to protect the personal safety of users of the services or the public. If, in our sole determination, you are found to have cheated or attempted to defraud us, the company , or any other user of the services in any way including but not limited to game manipulation or payment fraud, or if we suspect you of fraudulent payment, including use of stolen credit cards, or any other fraudulent activity (including any chargeback or other reversal of a payment) or prohibited transaction (including money laundering), we reserve the right to share this information (together with your identity) with other online gaming sites, banks, credit card companies, appropriate agencies and relevant authorities. (4) For the purpose of research on the prevention of addiction, data can be made anonymous and passed on to the respective institutions.

6. ACCESS

You may ‘opt out’ of receiving any promotional communications either by choosing to opt out via your account settings available on our sites or the services or in an email you receive from us, or at any time by sending an email, or by writing to us at Customer Service.

In addition, You may contact us if you: 1) want to confirm the accuracy of the Personal Information we have collected about you; 2) would like to update your Personal Information; and/or 3) have any complaint regarding our use of your Personal Information. If requested, we will (1) update any information you have provided to us, in case you prove the necessity for such changes or (2) mark any information to prohibit future use for marketing purposes. For the avoidance of doubt, nothing in this Privacy Policy shall prevent us from retaining your Personal Information where we are required to do so by law.

7. COOKIES

Information placed on your device

When accessing our services, we may store information on your device. This information is referred to as cookies, which are small text files that are stored on your device when you visit online pages that record your preferences. We also use Local Shared Objects or ‘flash cookies’. ‘Flash cookies’ are similar to browser cookies. They allow us to remember things about your visits across our sites. Neither cookies nor flash cookies can be used to access or use other information on your computer. We only use these methods to track your use of our services. Cookies help us monitor traffic to the site, improve our services and make it easier and/or more relevant for your use. We use flash cookies and third party cookies to help us show you more relevant and desirable advertisements.

Strictly necessary cookies

Strictly necessary cookies are essential to allow a user move around a website and use its features, such as accessing secure areas of the website or making financial transactions. Without these cookies, we would not be able to make our websites work efficiently.

During the registration process

These cookies will hold information collected during your registration and will allow us to recognize you as a customer and provide you with the services you require. We may also use this data to better understand your interests while online and to enhance your visits to our platforms.

On our website

For visitors to our website, we use cookies to collect information. Our servers use three different types of cookies:

A ‘session-based’ cookie: This type of cookie is only allocated to your computer for the duration of your visit to our website. A session-based cookie helps you move around our website faster and, if you’re a registered customer, it allows us to give you information that is more relevant to you. This cookie automatically expires when you close your browser.

A ‘persistent’ cookie: This type of cookie will remain on your computer for a period of time set for each cookie. Flash cookies are also persistent.

‘Analytical’ cookies: This type of cookie allows us to recognize and count the number of visitors to our site and see how visitors use our services. These helps us improve the way our sites work, for example, by ensuring you can find what you are looking for easily.

You have the ability to accept or decline cookies. Most web browsers automatically accept cookies, but, if you prefer, you can usually modify your browser setting to decline cookies. The Help menu on the menu bar of most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie and how to disable cookies altogether.

Flash cookies

You can modify your Flash Player settings to prevent the use of flash cookies. The Settings Manager of your Flash Player allows you manage your preferences. To disallow flash cookies from all third party content go to the ‘Global Storage Settings’ panel of the Settings Manager and de-select the check box labelled ‘Allow third party flash content to store information on your computer’ and close the Settings Manager. Alternatively you can also adjust your settings for specific websites you visit through the ‘Website Storage Settings’ panel which is also found in the Settings Manager.

If you are using an old version of Flash Player or older web browser, the Settings Manager may not be available to you. We recommend that you ensure that you refresh your Flash Player and browser to the latest available versions.

If you choose to decline cookies, you may not be able to experience all of the interactive features on our sites.

8. CONSENT TO USE OF ELECTRONIC SERVICE PROVIDERS

In order to play real money games on our services, you will be required to send money to and receive money from us. We may use third-party electronic payment systems to process such financial transactions. By accepting this Privacy Policy, you expressly consent to Personal Information necessary for the processing of transactions including, where necessary, the transfer of information outside of your country. We take steps to ensure that our arrangements with payments systems protect your privacy.

9. CONSENT TO SECURITY REVIEW

We reserve the right to conduct a security review at any time to validate the registration data provided by you and to verify your use of the services and your financial transactions for potential breach of our Terms and Conditions and of applicable law. By using our services and thereby agreeing to our Terms and Conditions   you authorize us to use your Personal Information and to disclose your Personal Information to third parties for the purposes of validating the information you provide during your use of our services, including, where necessary, the transfer of information outside of your country. Security reviews may include but are not limited to ordering a credit report and/or otherwise verifying the information you provide against third-party databases. In addition, to facilitate these security reviews, you agree to provide such information or documentation as we may request.

10. SECURITY

We understand the importance of security and the techniques needed to secure information. We store all of the Personal Information we receive directly from you in an encrypted and password-protected database residing within our secure network behind active state-of-the-art firewall software. (Our Services support SSL Version 3 with 128-bit encryption). We also take measures to ensure our subsidiaries, agents, affiliates and suppliers employ adequate security measures.

11. PROTECTION OF MINORS

Our Services are not intended for or directed at persons under the age of eighteen (18) (or the lawful age in their respective jurisdiction). Any person who provides their information to us through any part of the services signifies to us that they are eighteen (18) years of age (or the lawful age in their respective jurisdiction) or older. It is our policy to uncover attempts by minors to access our services which may involve having to initiate a security review. If we become aware that a minor has attempted to or has submitted personal information via our services, we will not accept their information and will take steps to purge the information from our records.

12. INTERNATIONAL TRANSFERS

Personal Information collected on the services may be stored and processed in any country in which we or our affiliates, suppliers or agents maintain facilities. By using our services, you expressly consent to any transfer of information outside of your country (including to countries that may not be assessed as having adequate privacy laws). Nevertheless, we take steps to ensure that our agents, affiliates and suppliers comply with our standards of privacy regardless of their location.

13. THIRD-PARTY PRACTICES

We cannot ensure the protection of any information that you provide to a third-party online site that links to or from the services or any information collected by any third party administering our affiliate program (if applicable) or any other program, since these third-party online sites are owned and operated independently from us. Any information collected by these third parties is governed by the privacy policy, if any, of such third party.

14. LEGAL DISCLAIMER

The Services operate ‘AS-IS’ and ‘AS-AVAILABLE’ without liability of any kind. We are not responsible for events beyond our direct control. Due to the complex and ever-changing nature of our technology and business, we cannot guarantee nor do we claim that there will be error-free performance regarding the privacy of your Personal Information, and we will not be liable for any indirect, incidental, consequential or punitive damages relating to the use or release of said Personal Information.

15. CONSENT TO PRIVACY POLICY

Your use of our services constitutes an agreement to our Privacy Policy.

This is our entire and exclusive Privacy Policy and it supersedes any earlier version. This Privacy Policy should be read in conjunction with our Terms and Conditions and any additional applicable terms posted on our platforms. We may periodically make changes to this Privacy Policy and will notify you of these changes by posting the modified terms on our Platforms. Your continued use of our services following any changes to this Privacy Policy constitutes your acceptance of the changes. We recommend that you revisit this Privacy Policy regularly.

In addition, as per Article 77 of the GDPR, you have the right lodge a complaint related to your data processing to a supervisory authority, in particular in the Member State of your habitual residence, place of work or place of an alleged infringement.

16. Other web sites

Our web site may contain links to other web sites, which are outside our control and are not covered by this Privacy Policy. If you access other sites using the links provided, the operators of these sites may collect information from you, which will be used by them in accordance with their privacy policy, which may differ from ours. We are not responsible. Solely the operators of these websites shall be responsible for their functionality or possible errors on the linked sites.

17. When you play casino slots developed by INCLLUDE ANY SOFTWARE COMPANIES FOR WHICH YOU HAVE AN AGREEMENT





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Gambling with responsibility

Last updated: 14.09.2022

Please read this information carefully for your own benefit.

www.chc.casino is operated and licensed by SoftClub N.V., with a company registered under the laws of Curacao under registration number 161730.

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of these Terms and Conditions:

• Account means a unique account created for You to access our Service or parts of our Service.
• Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to Curacao Co
• Service refers to the Website.
• Website refers to www.chc.casino
• You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Responsible Gambling and Self Exclusion

Responsible Gambling

Gambling means for the majority of our Users, entertainment, fun and excitement. But we also know that for some of our Users gambling has negative side effects. In the medical science is pathologic gambling since many years as serious sickness recognised.

Since our first day we think about this problematic and try out best to help. Under “Responsible Gambling” We understand multiple steps of measures, with which a gambling provider can help to lower the possibility of negative side effects appearing. -In case they already appear we also try to take active steps against them.

The most important instrument against negative side effects from gambling are knowledge and education about the risks of gambling too support our Users self-control in order to make sure they do not suffer from negative side effects.

Information and contact

Our Support will help you via email at all time without any additional costs for you:

email: [email protected]

Our Support will of course not give out any information about You without Your consent to anyone else

In addition you also can take a self-test, if You are already gambling addicted at: https://www.begambleaware.org/gambling-problems/do-i-have-a-gambling-problem/

And you can also find additional information about gambling addictions at: https://www.begambleaware.org/safer-gambling/

Helpful hints for responsible gambling at www.chc.casino

We recommend you think about the following hints, before gambling in order to insure gambling stays fun for You and without any negative side effects:

• Set yourself a deposit limit
  Before you start to gambling think about how much you can afford to gamble with according to Your financial situation. Play with amounts which are for fun and for Your entertainment
• Do not try to win back a loss at every cost
  Try to not take to huge risks to win back what You lost before at any cost. Play for Entertainment and not to earn money.
• Set yourself a time limit
  Set yourself a time limit and do not break it. Keep in mind gambling should stay in balance with your other hobbies and not be Your only hobby.
• Play smart:
  It is smarter to not play, when You are extremely stressed, depressed or under to much pressure. Also do not play when you are under the influence of Medications, Drugs or Alcohol.
• Take breaks:
  You should take breaks when You notice, that You get tired or can´t concentrate anymore
• Only one account:
  To make it easier to have an overview how much time and money You spend on gambling it is highly advised to not create more than one Account per Person.

Minor Protection

To use our Service, You have to be 18 years or older. To avoid abuse, keep Your login data save from any minors near You.

Principally we recommend a filter program to avoid minors, especially children, to access any context on the internet, which is not healthy for them.

For parents we can recommend a list of internet filters, to support them, from keeping their children from any context, which was not made for them:

https://famisafe.wondershare.com/internet-filter/best-internet-filters.html

Self-Exclusion:

In case You are diagnosed with a gambling addiction or try to stay away from gambling for a different reason, we want to assist you to stay away from anything, that does nothing good for you. “Self-Exclusion” means, that You exclude yourself, out of Your own choice, from all gambling services. This exclusion cannot be undone for a set amount of time. If you wish to self-exclude yourself from gambling, please message our support and give them a time span between 6 months and 5 years. They also will explain you all future steps and what is needed from you.

email: [email protected]

Please keep in mind that Self Exclusion is permanent for the set time span and will not be undone for your own protection.

During Self Exclusion you are not allowed to create a new Account and every attempt to create a new Account during Self Exclusion is a violation of our Terms of Service and may result in the permanent ban of your original account.





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AML & KYC Policy

Last updated: 14.09.2022

For Cash Deposits and Cash Withdraws.

(AMLI) Anti-Money-Laundering policy of www.chc.casino

Introduction: www.chc.casino is operated and licensed by licensed by SoftClub N.V., Reg. Nr. 161730, Address: Abraham de Veerstraat 9, Willemstag, Curacao, License #365/JAZ.

Objective of the AML Policy: We seek to offer the highest security to all of our users and customers on www.chc.casino for that a three step account verification is done in order to insure the identity of our customers. The reason behind this is to prove that the details of the person registered are correct and the deposit methods used are not stolen or being used by someone else, which is to create the general framework for the fight against money laundering. We also take into accord that depending on the nationality and origin, the way of payment and for withdrawing different safety measurements must be taken.

www.chc.casino also puts reasonable measures in place to control and limit ML risk, including dedicating the appropriate means.

www.chc.casino is committed to high standards of anti-money laundering (AML) according to the EU guidelines, compliance and requires management & employees to enforce these standards in preventing the use of its services for money laundering purposes.

The AML program of www.chc.casino is designed to be compliant with:

EU : “Directive 2015/849 of the European Parliament and of The Council of 20 May 2015 on the prevention of the use of the financial system for the purposes of money laundering”

EU : “Regulation 2015/847 on information accompanying transfers of funds”

EU : Various regulations imposing sanctions or restrictive measures against persons and embargo on certain goods and technology, including all dual-use goods

BE : “Law of 18 September 2017 on the prevention of money laundering limitation of the use of cash

Definition of money laundering:

Money Laundering is understood as:

The conversion or transfer of property, especially money, knowing that such property is derived from criminal activity or from taking part in such activity, for the purpose of concealing or disguising the illegal origin of the property or of helping any person who is involved in the commission of such an activity to evade the legal consequences of that person's or companies action;

The concealment or disguise of the true nature, source, location, disposition, movement, rights with respect to, or ownership of, property, knowing that such property is derived from criminal activity or from an act of participation in such an activity;

The acquisition, possession or use of property, knowing, at the time of receipt, that such property was derived from criminal activity or from assisting in such an activity;

Participation in, association to commit, attempts to commit and aiding, abetting, facilitating and counselling the commission of any of the actions referred to in points before.

Money laundering shall be regarded as such even when the activities which generated the property to be laundered were carried out in the territory of another Member State or in that of a third country.

Organization of the AML for www.chc.casino:

In accordance with the AML legislation, www.chc.casino has appointed the “highest level” for the prevention of ML: The full management of UD Advertising Agency Ltd. are in charge.

Furthermore, an AMLCO (Anti Money Laundering Compliance Officer) is in charge of the enforcement of the AML policy and procedures within the System.

The AMLCO is placed under the direct responsibility of the general Management:

AML policy changes and implementation requirements:

Each major change of www.chc.casino AML policy is subject to be approval by the general management of UD Advertising Agency Ltd. and the Anti money laundering compliance officer.

Three step Verification:

Step one verification:

Step one verification must be done by every user and customer to withdraw. Regarding of the choice of payment, the amount of payment, the amount of withdraw, the choice of withdraw and nationality of the user/customer step one verification must be done first. Step one verification is a document that must be filled out by the user/customer himself. Following information’s must be filled in: first name, second name, date of birth, country of usual residence, gender and full address.

Step two verification:

Step two verification must be done by every user which deposit over 2000$ (two thousand Dollar) or withdraws over 2000$ (two thousand Dollar) or sends another user over 1000$ (one thousand Dollar) Until step two verification is done the withdraw, tip or deposit will be hold. Step to verification will lead the user or customer to a subpage where he must send in his ID. The user/customer must make a picture of his ID. While a paperclip with a six-digit random generated number is next to his ID: Only an official ID may be used for ID verification, depending on the country the variety of accepted IDs may be different. There will also be an electronic check if the filled in Data from the step one verification is correct. The electronic check will check via two different databanks to insure the given information’s matches with the filled document and the name from the ID: If the electronic test fails or is not possible the user/customer is required to send in a conformation of his current resident. A certificate of registration by the government or a similar document is required.

Step three verification:

Step three verification must be done by every user which deposit over 5000$ (five thousand Dollar) or withdraws over 5000$ (five thousand Dollar) or sends another user over 3000$ (three thousand Dollar) Until step three verification is done the withdraw, tip or deposit will be hold. For step 3 a user/customer will be asked for a source of wealth.

Customer identification and verification (KYC)

The formal identification of customers on entry into commercial relations is a vital element, both for the regulations relating to money laundering and for the KYC policy.

This identification relies on the following fundamental principles:

A copy of your passport, ID card or driving license, each shown alongside a handwritten note mentioning six random generated numbers. Also, a second picture with the face of the user/customer is required. The user/customer may blur out every information, besides date of birth, nationality, gender, first name, second name and the picture. To secure their privacy.

Please note that all four corners of the ID have to be visible in the same image and all details has to be clearly readable besides the named above. We might ask for all details if necessary.

An employee may do additional checks if necessary, based on the situation.

Proof of Address:

Proof of address will be done via to different electronic checks, which use two different databases. If an electronic test fails, the user/customer has the option to make a manually proof. A recent utility bill sent to your registered address, issued within the last 3 months or an official document made by the government that proofs your state of residence. To make the approval process as speedy as possible, please make sure the document is sent with a clear resolution where all four corners of the document is visible, and all text is readable. For example: An electricity bill, water bill, bank statement or any governmental post addressed to you. An employee may do additional checks if necessary, based on the situation.

Source of funds

If a player deposits over a five thousand euro there is a process of understandings the source of wealth (SOW)

Examples of SOW are:

Ownership of business
Employment
Inheritance
Investment
Family


It is critical that the origin and legitimacy of that wealth is clearly understood. If this is not possible an employee may ask for an additional document or prove. The account will be frozen if the same user deposits either this amount in one go or multiple transactions which amount to this. An email will be sent to them manually to go through the above and an information on the website itself.

www.chc.casino also asks for a bank wire/credit card to further insure the Identity of the user/customer. It also gives additional information about the financial situation of the user/customer.

Basic document for step one:

The basic document will be accessible via the setting page on www.chc.casino. Every user has to fill out the following information’s:

First name
Second name
Nationality
Gender
Date of Birth


The document will be saved and created by an AI, an employee may do additional checks if necessary based on the situation.

Risk management:

In order to deal with the different risks and different states of wealth in different regions on the earth www.chc.casino will categorize every nation in three different regions of risk.

Region one: Low risk:

For every nation from the region one the three-step verification is done as described earlier.

Region two: Medium risk:

For every nation from the region two the three-step verification will be done at lower deposit, withdraw and tip amounts. Step one will be done as usually. Step two will be done after depositing 1000$ (one thousand Dollars), withdrawing 1000$ (one thousand Dollars) or tipping another user/customer 500$ (five hundred Dollars.) Step three will be done after depositing 2500$ (two thousand five hundred Dollars), withdrawing 2500$ (two thousand five hundred Dollars) or tipping another user/customer 1000$ (one thousand Dollars). Also, users from a low risk region that change crypto currency in any other currency will be treated like user/customers from a medium risk region.

Region three: High risk:

Regions of high risks will be banned. High risk regions will be regularly updated to keep up with the changing environment of a fast-changing world.

Additional measurements.

In addition, an AI which is overseen by the AML compliance officer will look for any unusual behaviour and report it right away to a employee of www.chc.casino.

According to a risk based few and general experience the human employees will recheck all checks which are done bevor by the AI or other employees and may redo or do additional checks according to the situation.

In addition, a data Scientist supported by modern, electronic, analytic systems will look for unusual behaviour like: Depositing and withdrawing without longer Betting sessions. Attempts to use a different Bank account to for Deposit and Withdraw, nationality changes, currency changes, behaviour and activity changes as well as checks, if an account is used by it´s original owner. Also a User has to use the same method for Withdraw as he used for Deposit, for the amount of the initial Deposit to prevent any Money Laundering.

Enterprise-wide risk assessment

As part of its risk-based approach, www.chc.casino has conducted an AML “Enterprise-wide risk assessment” (EWRA) to identify and understand risks specific to www.chc.casino and its business lines. The AML risk policy is determined after identifying and documenting the risks inherent to its business lines such as the services the website offers. The Users to whom services are offered, transactions performed by these Users, delivery channels used by the bank, the geographic locations of the bank’s operations, customers and transactions and other qualitative and emerging risks.

The identification of AML risk categories is based on www.chc.casino understanding of regulatory requirements, regulatory expectations and industry guidance. Additional safety measures are taken to take care of the additional risks the world wide web brings with it.

The EWRA is yearly reassessed.

Ongoing transaction monitoring

AML-Compliance ensures that an “ongoing transaction monitoring” is conducted to detect transactions which are unusual or suspicious compared to the customer profile.

This transaction monitoring is conducted on two levels:

1) The first Line of Control:
www.chc.casino works solely with trusted Payment Service Providers whom all have effective AML policies in place as to prevent the large majority of suspicious deposits onto www.chc.casino from taking place without proper execution of KYC procedures onto the potential customer.

2) The second Line of Control:
www.chc.casino makes its network aware so that any contact with the customer or player or authorized representative must give rise to the exercise of due diligence on transactions on the account concerned. In particular these include:

Requests for the execution of financial transactions on the account;

Requests in relation to means of payment or services on the account;

Also, the three-step verification with adjusted risk management should provide all necessary information’s about all costumers of www.chc.casino at all time.

Also, all transaction must be overseen by employees over watched by the AML compliance officer who is over watched by the general management.

The specific transactions submitted to the customer support manager, possibly through their Compliance Manager must also be subject to due diligence.

Determination of the unusual nature of one or more transactions essentially depends on a subjective assessment, in relation to the knowledge of the customer (KYC), their financial behaviour and the transaction counterparty.

These checks will be done by an automated System, while an Employee crosschecks them for additional security.

The transactions observed on customer accounts for which it is difficult to gain a proper understanding of the lawful activities and origin of funds must therefore rapidly be considered atypical (as they are not directly justifiable).

Any www.chc.casino staff member must inform the AML division of any atypical transactions which they observe and cannot attribute to a lawful activity or source of income known of the customer.

3) The third Line of Control:
As a last line of defence against AML www.chc.casino will do manually checks on all suspicious and higher risk users in order to fully prevent money laundering.

If fraud or Money Laundering is found the authorities will be informed.

Reporting of Suspicious transactions on www.chc.casino

In its internal procedures, www.chc.casino describes in precise terms, for the attention of its staff members, when it is necessary to report and how to proceed with such reporting.

Reports of atypical transactions are analysed within the AML team in accordance with the precise methodology fully described in the internal procedures.

Depending on the result of this examination and on the basis of the information gathered, the AML team:

will decide whether it is necessary or not to send a report to the FIU, in accordance with the legal obligations provided in the Law of 18 September 2017;

will decide whether or not it is necessary to terminate the business relations with the customer.

Procedures

The AML rules, including minimum KYC standards will be translated into operational guidance or procedures that are available on the Intranet site of www.chc.casino.

Record keeping

Records of data obtained for the purpose of identification must be kept for at least ten years after the business relationship has ended.

Records of all transaction data must be kept for at least ten years following the carrying-out of the transactions or the end of the business relationship.

These data will be safely, encrypted stored offline and online.

Training:

www.chc.casino human employees will make manual controls on a risk based approve for which they get special training.

The training and awareness program is reflected by its usage:

- A mandatory AML training program in accordance with the latest regulatory evolutions, for all in touch with finances

- Academic AML learning sessions for all new employees

The content of this training program has to be established in accordance with the kind of business the trainees are working for and the posts they hold. These sessions are given by an AML-specialist working in UD Advertising Agency Ltd. AML team.

Auditing

Internal audit regularly establishes missions and reports about AML activities.

Data Security:

All data given by any user/customer will be kept secure, will not be sold or given to anyone else. Only if forced by law, or to prevent money laundering data may be shared with the AML-authority of the affected state.

www.chc.casino will follow all guidelines and rules of the data protection directive (officially Directive 95/46/EC)

Contact us:

If you have any questions about our AML and KYC Policy, please contact us:

By email: [email protected]

If you have any complains about our AML and KYC Policy or about the checks done on your Account and your Person, please contact us:

By email: [email protected]